Report a damaged or wrong piece
If a piece arrived damaged or is not what you ordered, write to us within 48 hours of delivery and attach your unboxing video and close-up photos.
- WhatsAppFastest. Send the video in the same chat.
- Email care@itlu.localOpens your mail with the order filled in. Attach the video at the bottom.
- Call +91 00000 00000Monday to Saturday, 10 am to 7 pm
What to send
- One continuous unboxing video, from the sealed parcel with its label to the damage, with the tag in view.
- Two or three close-up photos of the damage.
- If the video is too large for email, share it as a Google Drive link, or send it on WhatsApp.
We check it against the video we record while packing and reply within 2 working days. Returns policy